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Desktop Support Professional

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Ryan SolbergByRyan Solberg

Desktop Support Professional

This course will be coming soon!

Course Description

This is a comprehensive 4-course curriculum designed to equip you with the knowledge and skills required to excel in desktop support or IT support roles.

Courses Included:

  • Core 1: Hardware (CompTIA A+ 220-1101 Prep)
  • Core 2: Software (CompTIA A+ 220-1102 Prep)
  • Azure Fundamentals (AZ-900 Prep)
  • Endpoint Administrator (MD-102 Prep)

Upon completion of the program, you’ll benefit from:

  • A thorough understanding of desktop support concepts
  • Preparation for industry-standard certifications, including CompTIA A+, AZ-900, and MD-102
  • Practical hands-on experience through labs and projects
  • Access to a supportive learning community and resources to help you succeed

In addition, you’ll gain a competitive edge in the job market, as employers value candidates with a well-rounded skill set and industry-recognized certifications.

Here’s what to expect from each course in the program:

1. Core 1 Hardware (CompTIA A+ 220-1101)
– Duration: 12 hours
– Modules: Hardware, Networking, Hardware and Network Troubleshooting, Mobile Devices, Virtualization and Cloud Computing

2. Core 2 Software (CompTIA A+ 220-1102)**
– Duration: 12 hours
– Modules: Operating Systems, Software Troubleshooting, Security, Operational Procedures

3. Azure Fundamentals (AZ-900)**
– Duration: 6 hours
– Modules: Describe cloud concepts, Describe Azure architecture and services, Describe Azure management and governance

4. Endpoint Administrator (MD-102)**
– Duration: 18 hours
– Modules: Deploy Windows client, Manage identity and compliance, Manage, maintain, and protect devices, Manage applications

Don’t miss out on this opportunity to develop your skills and advance your career as a Desktop Support Professional. Register today and transform your future!

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Lead Technical Training Instructor

Ryan has been training for over 20 years including 10 years of corporate training. He has also worked in L1, L2, and L3 Support for Tokyo 2020 Olympics and two major U.S. IT companies.

He has a college diploma in Network Administration and holds several IT certifications including Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Teams Administrator Associate, Google IT Support Professional, and CompTIA A+. Hardware and software administration is his expertise, but he is also self-educated in several programming languages.

​Ryan takes pride in his training and loves to see his trainees exceed.

  • Duration48 Hours
  • Students223
  • Lessons16
  • Skill LevelIntermediate
  • LanguageEnglish
  • Certification ProvidedYes
  • Course Starting Date25 Dec, 2023
  • InstructorRyan Solberg
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